Service Delivery Management

Every role in every organisation now relies on IT.  The effective and incessantly improving management of those services is a must for continual business operation.  When IT goes wrong, the impact is more severe than ever.  But many organisations’ ability to deliver continues to decline.  The complexity, integrated nature and sheet quantity of IT services to manage has put extra pressure on the teams responsible for their management.  IT service delivery costs have continued to escalate.  Where organisations have outsourced service management in a battle to stabilise the cost, service quality has been hit.  Acando Service Delivery Management can help you reverse the trend.

We don’t deliver outsourced services to manage all your IT applications and infrastructure.  We don’t believe the problem for many companies is in the people who keep your systems up and running.  We believe for many the challenge is in the effective and improving management of the IT service delivery function.  Acando provide expert resource to help you manage your IT service delivery.

Whether your IT service delivery personnel are internal or external, on-shore or off-shore, Acando Service Delivery Managers aim to improve the results you are currently achieving.  Our focus on ITIL processes to manage service delivery, our passion for continual improvement, our continual analysis of root cause service failures and initiatives to eliminate them, our excellence at managing service delivery personnel and our energy for delivering visible improvements to our customers, all combine to improve the effectiveness and reduce the cost of your IT service delivery.

We have wide-ranging experience from
- establishing a service delivery function from scratch
- helping organisations implement a process-driven model to service delivery
- managing your internal or outsourced service delivery personnel
- or even taking total responsibility for a mission critical subset of your IT applications

Whatever your Service Delivery challenges, we would welcome the opportunity to discuss them with you and look at opportunities to help you improve.”