IT Service Management

Acando IT Service Management consultants will work with you to understand how to position your IT services in the best way to achieve your business vision. Our experience and qualifications in the ITIL framework provide you with the knowledge to move your IT organisation from a provider of IT to a provider of services. We will work with you on process design, service transition and service level management, unlocking the possibilities of effective service management and helping you through the jargon and common pitfalls.
Contact us today to understand how we can help you achieve excellence in IT Service Management:

Our common services include:

Health checks and best practice advice on IT Service Management.

Whether you are a business with a strong ITSM capability and wish to demonstrate to your senior management team the maturity of your processes and functions or you are a business who are starting out on your ITSM journey and wish to review your progress and benefit from some helpful guidance and advice, Acando ITSM consultancy can help you every step of the way from service strategy and process design through to operation.

Strategic Consultancy

Acando ITSM consultants have a strong track record in moving organisations from high delivery but high cost IT support solutions to reduced cost, high performance IT Service Management capabilities through sustainable processes with demonstrable benefits.
Acando ITSM consultancy will work with you to understand your business vision and the IT constraints and help you to develop a strategy that works best for your business needs. We can assist in the development of service design packages and take you through the service level design process to ensure that your IT services meet the needs of the business in the closest and most cost effective way with a clear focus on customer satisfaction.

ITIL Framework consultancy (Version 2 and Version 3)

Acando ITSM consultants have ITIL V2 and ITIL V3 qualifications up to ITIL expert (V3) and ITIL Manager (V2) level. We also have various practitioner or intermediate level consultants with specialties in specific processes and functions such as problem management, change and release management and continual service improvement (CSi).

Our Acando ITSM consultants are ITIL certified by the ISEB and Acando is a member of the ITSMF.